Thank you for choosing HIROCO. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

We've designed these Terms to be clear and straightforward, reflecting our commitment to transparency and simplicity. Please read them carefully as they contain important information about your legal rights.

1. Services Overview

HIROCO provides multi-agent orchestration solutions through our product suite (MARTAS, MARPAD, and MAESTRO) and consulting services (AI•Horizons•Brief, AI•Capability•Compass, AI•Value•Lab, and AI•Implementation•Architect).

Our Services are designed to help businesses optimize their operations through intelligent AI-driven planning and orchestration.

2. Account Registration

2.1 Account Creation

To access certain features of our Services, you may need to register for an account. When you register, you agree to provide accurate, current, and complete information and to update this information to maintain its accuracy.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3. Subscription and Payment Terms

3.1 Subscription Options

We offer various subscription plans for our Services. Details regarding the features, limitations, and pricing of each plan are available on our website or through direct consultation with our sales team.

3.2 Payment

Payment terms are specified in your order form, service agreement, or as otherwise provided by HIROCO. All fees are non-refundable unless otherwise specified or required by law.

3.3 Subscription Changes and Cancellation

You may upgrade, downgrade, or cancel your subscription according to the terms specified in your service agreement. Changes to your subscription may result in adjustments to your billing amount and service access.

4. Intellectual Property Rights

4.1 HIROCO Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by HIROCO, our licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.

4.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Services for your internal business purposes.

4.3 Restrictions

You may not:

• Copy, modify, or create derivative works based on our Services

• Reverse engineer, decompile, or disassemble any portion of our Services

• Remove any copyright, trademark, or other proprietary notices

• Use our Services to build a competitive product or service

• Use our Services in any manner that could damage, disable, overburden, or impair our systems

• Access our Services through automated means without our express permission

5. User Content and Feedback

5.1 User Content

Any content you submit to our Services ("User Content") remains your property. However, by submitting User Content, you grant HIROCO a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with providing and improving our Services.

5.2 Feedback

We welcome your feedback, comments, and suggestions for improving our Services. By providing feedback, you grant HIROCO a perpetual, irrevocable, non-exclusive, worldwide, royalty-free license to use and incorporate your feedback into our Services without any obligation to compensate you.

6. Data and Privacy

6.1 Data Usage

We collect and process data as described in our Privacy Policy. By using our Services, you consent to our data practices as described therein.

6.2 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6.3 Customer Data

You retain all rights to your data processed through our Services. You grant HIROCO a limited license to use this data to provide and improve our Services and as otherwise permitted in our Privacy Policy or service agreement.

7. Confidentiality

7.1 Confidential Information

Each party may disclose confidential information to the other party. The receiving party agrees to:

• Maintain the confidentiality of such information

• Use it only for purposes consistent with these Terms

• Protect it using the same degree of care used to protect its own confidential information, but no less than reasonable care

7.2 Exclusions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party

• Was rightfully known to the receiving party without restriction before disclosure

• Is rightfully obtained by the receiving party from a third party without restriction

• Is independently developed by the receiving party without use of the disclosing party's confidential information

8. Warranties and Disclaimers

8.1 Limited Warranty

HIROCO warrants that our Services will perform substantially in accordance with the applicable documentation. If our Services fail to conform to this warranty, your exclusive remedy is as provided in your service agreement.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

9.1 Exclusion of Damages

IN NO EVENT WILL HIROCO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.

9.2 Liability Cap

IN NO EVENT WILL HIROCO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE AMOUNTS PAID BY YOU TO HIROCO FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.3 Exceptions

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to indemnify, defend, and hold harmless HIROCO and our officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of the Services

• Your violation of these Terms

• Your violation of any rights of a third party

• Your User Content

11. Term and Termination

11.1 Term

These Terms remain in effect until terminated by either you or HIROCO.

11.2 Termination by You

You may terminate these Terms by discontinuing use of our Services and closing your account.

11.3 Termination by HIROCO

We may terminate or suspend your access to the Services immediately without prior notice for any reason, including if you breach these Terms.

11.4 Effect of Termination

Upon termination:

• Your right to access and use the Services will cease

• Any fees owed to HIROCO will become immediately due

• Sections of these Terms that by their nature should survive termination will survive

12. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through our Services or by other means. Your continued use of the Services after such notice constitutes your acceptance of the updated Terms.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and HIROCO concerning the Services.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

13.3 Dispute Resolution

Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association] in [City, State/Province]. The arbitration will be conducted in English, and judgment on any award may be entered in any court having jurisdiction.

13.4 Waiver and Severability

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.

13.5 Assignment

You may not assign or transfer these Terms or your rights under these Terms without HIROCO's prior written consent. HIROCO may assign or transfer these Terms without restriction.

13.6 Force Majeure

HIROCO will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@hiroco.io
Address: [HIROCO Headquarters Address]
Phone: [HIROCO Contact Number]